Information We Collect
When you contact us by phone, email, or through our website, we may collect your name, phone number, email address, and service address. We also collect details about your drain issue so we can schedule and complete the work.
Like most websites, we automatically collect certain technical information when you visit. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit.
How We Use Information
We use your contact information to respond to your request, schedule appointments, and keep you updated about your service. We may also use it to send you reminders or follow-up messages about your drain cleaning.
We use technical information to understand how people use our website so we can improve it. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to make your browsing experience better. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time.
We may also use third-party services for scheduling, customer communications, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software or payment processors, but only as needed to provide our services.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy. This includes providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work hard to keep your data safe.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete your information, or to stop using it for certain purposes.
To exercise any of these rights, please contact us using the information below. We will respond to your request in a reasonable timeframe.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.